[Go back to your returns](https://www.fcpeuro.com/account/returns)

# FCP Euro Return Policy – Quick Guide

FCP Euro is committed to making returns clear, simple, and easy to complete. This quick guide summarizes the main return options, requirements, and timelines. For complete details and all terms, please review our [Full Return Policy.](https://www.fcpeuro.com/page/return-policy)

## Return Eligibility

Return eligibility is automatically determined for each item in the return portal based on the returns type and policy rules. Items that are not eligible will not be available for return. For order-related issues or exceptions, please contact [Customer Support](https://help.fcpeuro.com/hc/en-us/requests/new) before starting a return.

| Return Type | When to Use | Timing | Key Requirement | Reimbursement Type | Return Shipping |
| --- | --- | --- | --- | --- | --- |
| New | Item is new, unused, uninstalled, and complete | Within 90 days of purchase | Must be returned in original condition and packaging | If approved, refund to original payment method or store credit | Customer is responsible |
| Lifetime Replacement Guarantee | Replacing an eligible item previously purchased from FCP Euro | Lifetime, while you own the vehicle | Qualifying replacement order required before return | If approved, store credit | Customer is responsible |
| Defective / Warranty Claim | Item may be defective or failed within the warranty window | Within 90 days of purchase | May require photos, vehicle info, or diagnostic documentation | If approved, refund to original payment method or store credit | Customer is responsible |
| Core Return | Returning an eligible core from a prior purchase | No standard time limit unless otherwise stated | Core must match the original item and meet core return requirements | If approved, core charge refund to original payment method or store credit | Customer is responsible |

## Issue with your order

If your return is related to an issue with your order, please contact [Customer Service](https://help.fcpeuro.com/hc/en-us/requests/new) before submitting your return.

Examples include:

Incorrect item received, missing or incomplete shipment, item received damaged, or packaging and fulfillment issues.

Note:

Order-related issues are reviewed separately and may be handled outside standard return requirements.

## Key guidelines

Include your return authorization paperwork inside your shipment to help avoid processing delays. Returns received without required paperwork may be delayed, subject to a 15% restocking fee, or denied.

All returns are subject to inspection, verification, and approval by FCP Euro.

Items must match the original order and be verifiable as purchased from FCP Euro.

Customers are responsible for return shipping costs. FCP Euro may, at its sole discretion, cover or reimburse return shipping in select cases.

Customers remain responsible for returned items until they are received, inspected, and accepted by FCP Euro.

FCP Euro typically processes returns within 48 hours of receipt, though timing may vary based on return volume, item condition, and any required inspection or documentation review.

Denied returns will be held for 10 business days after the customer is notified by email from [email protected]. During that time, customers may request return shipment at their expense. If no response is received within 10 business days, the item(s) may be discarded.

## Return requirements (all returns)

Packaging

All returns must be properly packaged to prevent damage in transit. Manufacturer packaging must be placed inside a protective outer shipping carton with appropriate protective material. Returns with inadequate packaging may be denied or subject to a restocking fee.

Lost or Damaged in Transit

FCP Euro is not responsible for returns lost or damaged in transit to our facility. Customers are responsible for filing any carrier claims related to transit loss or damage.

Returning Fluids

Fluids must be returned in original containers, securely sealed, placed inside two independently sealed and spill proof plastic bags, and shipped in a sturdy corrugated box with appropriate protective material. Fluid returns are inspected upon arrival. Returns containing leaks, contamination, substituted contents, or improper packaging may be denied and discarded.

Sales Tax

If sales tax was charged on the original purchase, the applicable sales tax will be refunded with the product refund, as required by law.

Merchandise & Apparel

FCP Euro-branded merchandise and apparel must be unworn, unwashed, and in original condition. Merchandise and apparel are not eligible for Warranty or Lifetime Replacement Guarantee claims.

[Sign In to Start a Return](https://www.fcpeuro.com/login)

Placed your order as a guest? Just set a password to activate your account, access your orders, and start a return.

[Activate Your Account](https://www.fcpeuro.com/password/recover)

By proceeding, you agree to FCP Euro's Returns and Refund Policy and [Terms of Service](https://www.fcpeuro.com/terms-of-service).

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