We Speak English & Spanish **(773) 254-3199** · 2354 S Blue Island Ave, Chicago, IL 60608

Service Notice & Shop Policies

# Service Notice & Shop Policies

Honest Service • Clear Answers • Fair Pricing

Professional Vehicle Inspection / Diagnostic Review: $40. If you approve repair work, your inspection fee is credited toward service. No repair begins without your approval.

### Repair Authorization

Repair work requires customer approval. Additional concerns found during inspection or repair may require new approval before work continues.

### Communication Consent

Customers may consent to service-related calls, texts, WhatsApp messages, or emails regarding estimates, approvals, status updates, pickup, payment, and follow-up. Reply STOP to opt out of texts.

### Vehicle Custody

When a vehicle is accepted for diagnosis, repair, or storage, Fernandez Auto Mechanic & Glass acts as a bailee and garagekeeper while the vehicle is in our custody. We document the vehicle condition and exercise reasonable care; we are not an insurer for pre-existing damage, hidden defects, or personal items left inside, except as required by law.

### Restricted Work Areas

Customers are not permitted inside service bays, tool areas, lift areas, parts areas, or restricted work spaces unless escorted by authorized staff.

### Vehicle Pickup

Customers should pick up completed vehicles promptly after notice. Storage charges may apply after notice according to posted shop policy and applicable law.

### Parts Policy

Parts are ordered as needed for installed repair work. Fernandez Auto Mechanic & Glass does not operate as an over-the-counter retail auto parts store.

### Customer Supplied Parts

Customer supplied parts may affect warranty coverage. Fernandez reserves the right to decline installation of customer supplied components.

### Personal Property

Customers should remove valuables and personal items before service.

### Photo Documentation

Vehicle photographs may be used for intake documentation, repair verification, vehicle identification, customer communication, quality control, or business protection.

### Written Authorization

Before work begins, the customer must approve the scope, parts, and estimate in writing or through documented digital approval. Any additional work requires new approval.

### Diagnostic Scope

Inspection and diagnosis identify the likely cause, not a guarantee of a single issue. Some failures may be related to prior wear, pre-existing damage, or unrelated components.

### Payment & Release

Vehicles are released when the approved invoice is paid and any lawful storage or diagnostic charges are resolved, as permitted by law.

### Service & Labor Terms

Approved labor, diagnostics, and parts are billable once performed. Payment is due when the job is complete unless another written arrangement is made. If allowed by law and included in the signed repair order, the customer agrees to pay reasonable collection, court, arbitration, or attorney fees incurred to recover unpaid balances.

### Disputes & Chargebacks

If something appears wrong, contact the shop first with photos, the invoice, and the work order number. We want to resolve issues directly before any chargeback or outside complaint.

### Respectful Conduct

Customers and visitors must treat staff respectfully. Abusive language, threats, harassment, or interference with work may end the interaction or service to the extent allowed by law.

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