# Contact Us

![Sophia Reynolds](https://plumberscranton.com/assets/01m5dfqcjj10bw8wvhyassd8tg.webp)

Author : [Sophia Reynolds](https://plumberscranton.com/author/)

Last Updated : 20th of October 2026

This is the page to use when you want to reach the editorial team behind Crypto Casino Singapore. We research and rank crypto casinos that accept players in Singapore, and reader messages are one of the main ways we find out that a withdrawal policy has changed, a bonus term has been rewritten, or a site has quietly stopped accepting SG sign-ups. If you have something to tell us, correct, or ask about, the sections below explain where to send it and what to include so we can act on it quickly.

## How to contact the Crypto Casino Singapore editorial team

We handle all reader and industry correspondence through a single inbox: [[email protected]](https://plumberscranton.com/cdn-cgi/l/email-protection#7c19181508130e151d103c0c1009111e190e0f1f0e1d12081312521f1311). There is no phone line and no live chat on this site — we are a small research and publishing team, not an operator, so written contact lets us check facts before we reply rather than guessing on the spot.

We aim to respond within two to three working days (Singapore time). Corrections that affect a ranking, a licensing statement or a bonus figure get priority over general enquiries, because inaccurate information on this site is more damaging than a slow reply.

### What to include so we can help faster

1. The exact page URL on plumberscranton.com you are writing about.
2. The casino brand involved, if any — for example Betpanda, CoinPoker Casino or Cryptorino.
3. What you believe is wrong or missing, and where you saw the correct version (an operator's terms page, a licensing register, a cashier screen).
4. The date you saw it. Crypto casino terms change often, and a screenshot from six months ago may describe a promotion that no longer runs.
5. Your device and browser, if you are reporting a display or link problem.

Please do not send account numbers, wallet seed phrases, private keys, passwords, or copies of identity documents. We never need them, and we will delete any message that contains them.

## Which enquiries this contact page is for

| Type of enquiry | Send it here? | What happens next |
| --- | --- | --- |
| Factual correction to a review or table | Yes | We verify against the operator's published terms and update or annotate the page |
| Suggesting a crypto casino we should review | Yes | Added to the research queue; no guarantee of inclusion |
| Feedback on our scoring or weightings | Yes | Reviewed against our published criteria |
| Media, advertising or affiliate partnership | Yes | Handled separately from editorial scoring |
| Broken links, slow pages, layout faults | Yes | Logged and fixed, usually within a few days |
| Your casino deposit, withdrawal or locked account | No | Only the operator can resolve this — see below |
| Legal or tax advice about gambling in Singapore | No | We are not qualified to give it; consult a professional |
| Gambling harm support | No | Please use a support service rather than a review site |

## Why we cannot act on casino account problems

This is the single most common message we get, so it is worth being blunt about it. Crypto Casino Singapore does not operate, own or administer any casino. We hold no funds, we cannot see your balance, we cannot release a withdrawal, we cannot lift a bonus lock, and we cannot reverse a closed account. Every site listed here runs its own cashier, its own verification process and its own support desk, and only that desk can touch your account.

If you have an unresolved dispute with an operator, the sequence that tends to work is:

1. Open a ticket with the casino's own support channel and keep every reply in writing.
2. Ask them to cite the specific clause in their terms that justifies the decision.
3. If they hold a licence, escalate to the complaints or alternative dispute resolution route named in that licence's terms.
4. Tell us what happened. We cannot intervene, but a documented pattern of slow or refused payouts is exactly the kind of evidence that changes a site's position on our lists.

That last point matters. Reader reports are a genuine input into our [ranking methodology](https://plumberscranton.com/how-we-rate/), alongside our own desk research. We do not publish reader messages as testimonials, and we do not invent user reviews — but we do use credible, dated, documented reports to decide where to look harder.

## Reporting a problem with a crypto casino we list

The things we most want to hear about are the ones a reader can see and we cannot:

- **Payout behavior.** A withdrawal that sat pending far longer than the site advertises, or a limit applied that was not disclosed at deposit.
- **Verification surprises.** A site marketed as low-friction that demanded full identity documents only once you tried to cash out. KYC requirements are legitimate and common, but they should be visible before you deposit, not after.
- **Bonus terms that differ from the headline.** If a welcome offer such as Betpanda's 1 BTC sign-up bonus, CoinPoker Casino's 200% up to €25,000 plus 50 free spins, or Cryptorino's 100% match up to 1 BTC with 10% weekly cashback carries playthrough, maximum-bet, game-weighting or expiry conditions that are not where they should be, tell us. We never publish a bonus figure without its conditions, and if we have slipped, we want to fix it.
- **Coin support changes.** A site dropping or adding BTC, ETH, LTC, USDT, USDC or DOGE, or changing minimum deposit and withdrawal amounts.
- **Access changes for Singapore.** Country restrictions appear and disappear without notice. If a site that we list has started blocking SG sign-ups, that is a same-week correction for us.
- **Licensing claims.** If a site's stated licence cannot be found on the issuing regulator's register, send us the reference you checked.

## Partnership, advertising and commercial contact

We will say this plainly rather than bury it. Crypto Casino Singapore earns commission when a reader signs up with some of the casinos listed on this site. That is how the research is paid for. It does not buy position. Scores, ordering and the drawbacks we publish are set editorially, and a commercial relationship has never been a scoring criterion — the detail is in our [scoring criteria](https://plumberscranton.com/how-we-rate/) and our [background as a publisher](https://plumberscranton.com/about/).

If you represent an operator, a software provider or an agency, write to the same address and include:

- The brand and the markets it accepts, with Singapore eligibility stated clearly.
- Licensing details and the register where they can be verified.
- Supported cryptocurrencies, withdrawal processing policy and published limits.
- Full bonus terms, not marketing copy — wagering multiples, eligible games, maximum bet while a bonus is active, expiry.
- Whether verification is required at registration, at withdrawal, or on a risk-triggered basis.

Two things we do not do: we do not publish operator-supplied copy as editorial, and we do not accept payment to remove a documented drawback from a review. Every site we recommend carries at least one honest limitation, including the top-ranked ones.

### What a sponsored or commissioned placement does and does not change

| Decided editorially | Open to commercial discussion |
| --- | --- |
| Rank position and editorial rating | Whether a tracked link is used at all |
| Which drawbacks are listed | Standard commercial terms |
| Licensing and eligibility statements | Nothing relating to review content |
| How bonus conditions are described | Nothing relating to review content |

## Corrections, right of reply and takedown requests

If you believe we have published something inaccurate about your brand, send the correction with a verifiable source and we will deal with it on its merits. Where a claim is wrong, we amend it. Where it is accurate but unflattering, we leave it and add your response if you want one on record. We do not remove accurate, sourced criticism because a commercial party asks us to.

Copyright complaints should identify the specific material, the page it appears on, and the basis of your claim. We write our own copy and do not reproduce operator or competitor text, but if something has slipped through we will act quickly.

## Questions about playing from Singapore that we can and cannot answer

Readers often write asking whether they are allowed to play at offshore crypto casinos from Singapore. We will explain what we understand of the landscape, in general terms: online gambling in Singapore sits under a strict domestic framework, exempt local operators are limited, and the offshore crypto casinos compared on this site are licensed in other jurisdictions rather than regulated for the Singapore market. That is a genuine grey area for players, and the practical consequence is that the consumer protections of a Singapore regulator do not apply to an account held with an offshore operator — your recourse runs through that operator's own licensing jurisdiction.

What we cannot do is give you legal or tax advice for your own situation, and we will not pretend otherwise. If your question turns on your personal circumstances, a qualified Singapore lawyer or tax professional is the right person to ask. Nothing we send you by email is legal advice.

Likewise, we can explain how self-custody wallets, on-chain confirmations and network fees generally work, but we cannot recover a transaction sent to a wrong address, advise on crypto as an investment, or tell you what BTC or ETH will be worth tomorrow. Crypto balances move in value independently of your casino results, and a deposit can be worth meaningfully more or less in SGD by the time you withdraw it. Stablecoins such as USDT and USDC reduce that exposure but do not eliminate counterparty risk.

## Age limits and who we will correspond with

This site is strictly for adults. You must be at least 18 — and 21 or over where the operator, the licence or local rules set that higher threshold — to register with any gambling site, and you should check each operator's own age requirement before depositing. We do not knowingly correspond with anyone under the applicable minimum age, we do not send gambling marketing to anyone who asks us to stop, and we will not help with an enquiry about an account held by a minor other than to tell you to contact the operator and close it.

## If gambling has stopped being entertainment

Please do not write to a comparison site about this. Talk to someone who can actually help. Our [player protection page](https://plumberscranton.com/responsible-gambling/) sets out the tools worth using — deposit caps, loss limits, session reminders, cooling-off periods and self-exclusion — and points to support services available to players in Singapore, including the National Council on Problem Gambling helpline. Every reputable operator must offer self-exclusion; if one makes it hard to find, that is something we want to know about.

A straightforward rule holds across every site we cover: only stake money you can lose without it changing anything about your week. Gambling is not income, no bonus or rakeback deal changes the house edge, and chasing a loss is the fastest way to turn a bad night into a worse one.

## Privacy of anything you send us

Messages you send are used only to answer your enquiry and, where relevant, to improve a page. We do not sell contact details, we do not add correspondents to a marketing list without consent, and we do not pass your details to operators. Full detail is in our [privacy policy](https://plumberscranton.com/privacy/). If you want your message and address deleted after we reply, say so and we will do it.

If you would rather not identify yourself at all, you can send a correction without any personal detail — just the page, the claim and the evidence. We will verify it independently either way.

## Before you write: things the site already answers

- **How we score sites.** Coin support, payout handling, verification policy, licensing, game range, bonus fairness and support quality — set out on our [methodology page](https://plumberscranton.com/how-we-rate/), including the statement that commission does not affect position.
- **Who we are.** Our editorial background and funding model are covered on the [about page](https://plumberscranton.com/about/) and the [author profile](https://plumberscranton.com/author/).
- **Alternatives outside self-exclusion schemes.** Covered on our [non-GamStop casino guide](https://plumberscranton.com/), with the caveats that belong beside it.
- **Bonus conditions.** Every headline offer in our tables — whether that is BC Game's four match bonuses up to $4,000 with 400 free spins, Winna's up to 60% rakeback, Thrill's up to 70% rakeback plus 10% cashback, HyperLucky's 20% daily cashback up to $10,000 with 100 free spins, Cybet's 100% match up to $1,000 with 50 free spins, wild.io's 350% three-deposit package with 200 free spins, or Vave's up to 550 USDT bonus with up to €75 free bet and 5% cashback — is published with the wagering, eligibility and expiry conditions attached on the relevant review. If you find one without them, that is a correction worth sending.

Last fact-check of this page: Oct 20, 2026. If something here has gone out of date, the inbox above is the fastest way to tell us.