Browse support for Researchers and Participants | User Interviews
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# Browse all support
Sorting by: Last Updated
## Launch studies from your AI tool with the User Interviews MCP
Create a study, recruit participants, and work with session data from Claude, ChatGPT, Cursor, or any AI tool
Last Updated:
July 14, 2026
Recruit
user-interviews-mcp
## Submit feedback on participants
We ask you for participant feedback after every completed research session. Here’s how (and why) that feedback is collected and used.
Last Updated:
July 10, 2026
Recruit
participant-feedback
## How to launch a new project
Learn how to launch a project in User Interviews
Last Updated:
July 10, 2026
Recruit
launching-a-project
## Review our fraud deterrence policies
Learn how we deter fraud and how to make a report if you suspect a participant is fraudulent.
Last Updated:
July 9, 2026
Recruit
how-does-user-interviews-deter-fraud-on-the-platform
## AI-powered project creation in User Interviews
Move from research idea to project draft in minutes with the project creation agent
Last Updated:
July 2, 2026
No items found.
project-creation-agent
## Track budgets, monitor activity, and prove impact with Reports
Stay on top of research happening at your company with instant visibility into org-wide research activity, spend, and impact
Last Updated:
June 17, 2026
For Admins
Incentives
team-reports
## Use the Qualtrics integration to run surveys while recruiting with User Interviews
User Interviews + Qualtrics: a flexible survey solution paired with the highest quality respondents
Last Updated:
June 16, 2026
Recruit
Research Hub
qualtrics-integration
## Establish SSO / SAML for your team
How to set up your SSO login
Last Updated:
June 2, 2026
For Admins
how-do-i-establish-sso-for-my-team
## Learn how and when you'll receive your incentive payment
Who's distributing your incentive, what reward options are available, and when to expect your payment.
Last Updated:
May 22, 2026
Earning Money
incentive-payments
## AI-powered Research Analysis in User Interviews
Accelerate time to insight with AI chat, session breakdowns, data grid, highlight clips, and more
Last Updated:
May 21, 2026
Recruit
Research Hub
research-analysis
## Use grid (matrix) questions in your screener to combine multiple subtopics into a single question
Create screener surveys faster with a question structure that easier for participants to complete
Last Updated:
May 7, 2026
Research Hub
Recruit
Screener Surveys
grid-questions
## Add video screening to your project
Prompt participants to record a video response during the screening process—the fastest insight into their experience on a topic.
Last Updated:
May 4, 2026
Screener Surveys
video-screening
## What are best practices for building a screener survey?
Screener surveys are key to a successful user research study. Get the most from your screener survey using these tips and best practices.
Last Updated:
May 1, 2026
Screener Surveys
creating-my-screener-survey
## Video screening tips & what to expect
Upload a video of yourself answering a specific question as part of the screening process
Last Updated:
May 1, 2026
Study Applications
video-screening-tips
## Learn how UI builds a high-quality participant audience
How User Interviews maintains our high-quality participant audience.
Last Updated:
April 10, 2026
Recruit
participant-quality
## Manage participant quotas for a balanced recruit
Set quota targets and automations to recruit the right mix of participants for your research study
Last Updated:
March 31, 2026
Recruit
Research Hub
Scheduling & Calendars
manage-quotas
## AI-powered recruitment in User Interviews
Turn a simple prompt into ready-to-use targeting criteria and screener questions
Last Updated:
March 30, 2026
Recruit
Screener Surveys
ai-recruitment
## AI Recording, Transcription, and Session Analysis for Moderated Interviews
Easily review your moderated 1:1 interviews with video recordings, searchable transcripts, and session breakdowns all within User Interviews
Last Updated:
March 26, 2026
Scheduling & Calendars
Recruit
Research Hub
recording-and-transcription
## What types of studies can I run on User Interviews?
Study types and formats to fit all your research needs!
Last Updated:
March 19, 2026
No items found.
project-types
## Set up roles and permissions for your team
Ensure the right level of access with team roles and permissions
Last Updated:
March 18, 2026
For Admins
team-roles
## Use the UserTesting integration to track participant progress on unmoderated tasks
Using UserTesting for unmoderated research? Set up the integration to track participant progress on surveys or tasks.
Last Updated:
March 12, 2026
No items found.
usertesting-integration
## How does the messages tool work?
Easily get in touch with participants one-by-one or as a group.
Last Updated:
March 2, 2026
Emails & Messaging
messages-tool
## Use redirects to track participant progress on unmoderated tasks
Using testing tools for unmoderated research? Set up integration redirects to track participant progress on surveys or tasks.
Last Updated:
February 20, 2026
No items found.
integration-redirects
## Upload and manage a CSV of participants for Hub
Easily build your research participant panel by importing a CSV file of existing contacts.
Last Updated:
February 20, 2026
Research Hub
rh-csv-upload
## Connect your LinkedIn to your UI account
Connect your LinkedIn details and verifications to boost your chances of being selected for studies
Last Updated:
February 20, 2026
Verifying Your Account
Study Applications
linkedin-verification
## How do I delete my participant account?
No longer interested in our service? We make it easy to delete your account.
Last Updated:
February 17, 2026
No items found.
delete-my-account
## Use a prepaid balance to pay for your studies
Make paying for projects simpler by setting up a prepaid balance with User Interviews.
Last Updated:
January 29, 2026
Pricing & Subscriptions
For Admins
prepaid-balances
## Organize users into Hub Teams to govern panel access, share assets, and customize settings
Set team-level customizations for branding, templates, budgets, and more
Last Updated:
January 29, 2026
Research Hub
For Admins
teams
## How can I target participants by their skills and seniority for my B2B study?
Find stronger professional matches from our panel using skills and seniority targeting.
Last Updated:
January 29, 2026
Recruit
skills-and-seniority-targeting
## Set up or change your subscription plan
Learn more about our subscription pricing and who to contact to set up or change your plan.
Last Updated:
January 22, 2026
Pricing & Subscriptions
subscription-pricing
## New here? Best practices to keep in mind!
Last Updated:
January 22, 2026
No items found.
new-researcher
## PAYGO and the Student Experience: Get Started with UI
How Pay-As-You-Go (PAYGO) and student researchers can achieve simple, flexible recruitment with User Interviews.
Last Updated:
January 22, 2026
Recruit
Research Hub
paygo-and-the-student-experience
## Track and manage participants through your project
How to approve and invite qualified candidates for participation in your research study.
Last Updated:
January 22, 2026
Recruit
Research Hub
Scheduling & Calendars
approve-candidates
## I launched my project. Now what?
Last Updated:
January 22, 2026
No items found.
project-launch-next-steps
## What project settings can be edited once a project has launched?
Once a project has launched, some settings can only be edited by your project coordinator.
Last Updated:
January 22, 2026
No items found.
editing-projects
## How do I pause, close, or cancel a project?
Whether your recruitment plans have changed, or you're all set, wrapping up a recruit is pretty straightforward.
Last Updated:
January 22, 2026
No items found.
pause-close-cancel-project
## What are best practices for managing a Hub project?
Tips and tricks for managing a Hub project and your own participant panel
Last Updated:
January 22, 2026
Research Hub
managing-private-projects
## Track and manage participant progress for your unmoderated project
Easily monitor the progress of your participants as they move through the stages of an unmoderated project.
Last Updated:
January 22, 2026
Recruit
Research Hub
participant-tracking
## How can I access participant profiles and data while recruiting for my project?
Find all the user data you need to make the right recruiting decisions in participant profiles.
Last Updated:
January 22, 2026
Recruit
participant-profiles
## How can I edit incentives after launching a project?
Modify the incentive amount for your entire project or for an individual participant, depending on your use case.
Last Updated:
January 22, 2026
Incentives
Recruit
Research Hub
flexible-incentives
## Manage projects with multiple phases
Best practices for running multi-phase or multi-day studies with User Interviews
Last Updated:
January 22, 2026
Recruit
Research Hub
Scheduling & Calendars
manage-projects-with-multiple-phases
## User Interviews acquisition by UserTesting: Customer FAQ
User Interviews is now part of UserTesting. As a UI customer, nothing changes for you today. Here, we cover key customer FAQs.
Last Updated:
January 15, 2026
Pricing & Subscriptions
usertesting-acquisition-faq
## I'm not interested in these studies—how can I find studies that fit me?
Coming across studies that don't feel like a good match? Here's how to help find studies that interest you.
Last Updated:
January 13, 2026
Study Applications
find-studies-that-fit-me
## Create email template sets to manage participant communication
Add your own voice to our automated emails with custom email template sets.
Last Updated:
December 22, 2025
Emails & Messaging
For Admins
email-template-sets
## How can I edit my screener survey?
Editing your screener survey is easy! Here are some best practices to do so.
Last Updated:
December 17, 2025
Screener Surveys
edit-screener-surveys
## How many questions can I or should have on a screener survey?
The perks of keeping your screener short-er.
Last Updated:
December 17, 2025
Screener Surveys
screener-survey-question-limit
## How do I reuse past screener surveys in new projects?
When launching a new project, copy the screener from your team's past projects.
Last Updated:
December 17, 2025
Screener Surveys
reuse-screener-surveys
## What is Premium Screening (AKA "Double Screening")?
Contact screener-qualified participants by email or phone, or review video responses to a custom prompt before approving them for your study
Last Updated:
December 17, 2025
Screener Surveys
about-double-screening
## Best practices for setting up an unmoderated study in Research Hub
Did you know you can run surveys & usability tests with User Interviews? Learn how to recruit & manage participants for unmoderated studies.
Last Updated:
December 11, 2025
Research Hub
unmoderated-studies-best-practices
## Run multiple 1:1 interviews at the same time
Need to host more than one interview at the same time with different locations and moderators?
Last Updated:
December 4, 2025
Scheduling & Calendars
interviews-at-the-same-time
## Are study incentives taxable income?
For U.S. participants, the IRS requires study payments totaling $600 or more to be reported on tax returns.
Last Updated:
December 4, 2025
Earning Money
Policies & Eligibility
taxable-income
## Customize your organization's branding
Customize your organization's branding by uploading a logo and creating custom email themes
Last Updated:
November 25, 2025
No items found.
org-branding-and-templates
## How can I contact the study researcher?
Contacting the researcher about a study you will be participating in.
Last Updated:
November 20, 2025
Communicating with Researchers
contacting-researchers
## Cancel or reschedule your session
How to reschedule or cancel your research session (while avoiding penalties or disqualification from future participation!).
Last Updated:
November 20, 2025
Session Scheduling & Participation
cancel-reschedule
## Set your availability and manage your research calendar
How to add and edit sessions on your project calendar for seamless scheduling across distributed teams and various study types.
Last Updated:
November 18, 2025
Scheduling & Calendars
manage-calendar
## Set a time limit for participant responses
Set a time limit window for participants to complete unmoderated tasks
Last Updated:
November 11, 2025
No items found.
response-time-limit
## Redeem your incentive
Choose from dozens of digital gift card incentives as a thank you for your time and participation in research.
Last Updated:
November 7, 2025
Earning Money
redeem-incentive
## Schedule a demo of User Interviews
Book a demo of our product for you and your team.
Last Updated:
November 4, 2025
Pricing & Subscriptions
product-demos
## Create a Researcher account
Ready to get started recruiting with User Interviews? Here’s how to set up your account and login.
Last Updated:
October 24, 2025
No items found.
create-researcher-account
## Edit your Researcher account details
How to edit the contact, billing, availability, integrations, and other details on your Researcher account.
Last Updated:
October 24, 2025
No items found.
edit-researcher-profile
## What tools do you recommend for conducting user research?
Tools for conducting user research
Last Updated:
October 24, 2025
No items found.
recommended-user-research-tools
## Get product validation within a day with User Interviews
Last Updated:
October 24, 2025
Recruit
Research Hub
get-product-validation-within-a-day
## How do I create and edit email themes?
Our email themes allow you to create emails that reflect your brand.
Last Updated:
October 24, 2025
Emails & Messaging
Research Hub
email-themes
## UI vs. Researcher—who's who?
Participants will get communications from and be able to contact two parties: the User Interviews support team and research team for a study
Last Updated:
October 24, 2025
Communicating with Researchers
ui-vs-researcher-whos-who
## Set up approved payment methods for your team
Designate which payment methods your team can select at project launch
Last Updated:
October 24, 2025
For Admins
Pricing & Subscriptions
Recruit
Research Hub
payment-method-designation
## Live chat with our project support team for real-time help
Reach out to our support team in-app and get quick real-time support!
Last Updated:
October 24, 2025
No items found.
live-chat
## How to navigate User Interviews
Learn the ins and outs of our unified workspace for research design and panel management.
Last Updated:
October 24, 2025
Research Hub
Recruit
how-to-navigate-user-interviews
## Learn about User Interviews’s free trials and free plans
Limited free trials of Hub are available through Sales. Our legacy free Hub plan was discontinued in May 2024.
Last Updated:
October 24, 2025
Pricing & Subscriptions
free-plan
## Get Premium Support for personalized help with UI
Learn how to access our Premium Support add-on and what it entails.
Last Updated:
October 24, 2025
Pricing & Subscriptions
For Admins
Recruit
Research Hub
premium-support
## Get help with common Researcher login issues
Having trouble logging into your Researcher account? Here’s how to troubleshoot and resolve the most common login issues.
Last Updated:
October 24, 2025
Recruit
Research Hub
researcher-login-issues
## Research Hub Quick Start Guide
Research Hub is your research CRM. This guide will get you started creating studies, adding users, and organizing your panel.
Last Updated:
October 24, 2025
Research Hub
quick-start-hub
## Get familiar with our new navigation design
We’ve elevated the look, feel, and structure of our interface to improve your experience researching with UI. Here’s what’s changed.
Last Updated:
October 24, 2025
Recruit
Research Hub
new-primary-navigation
## Connect the Webex integration to create and share meeting links
Learn how to connect, disconnect, and update Webex meeting links in User Interviews using our integration.
Last Updated:
October 24, 2025
Scheduling & Calendars
webex-integration
## Use the Alchemer integration to track participant progress on surveys
Using Alchemer for unmoderated research? Set up the integration to track participant progress on surveys.
Last Updated:
October 24, 2025
No items found.
alchemer-integration
## Use the UserZoom integration to track participant progress on unmoderated tasks
Using UserZoom for unmoderated research? Set up the integration to track participant progress on surveys or tasks.
Last Updated:
October 24, 2025
No items found.
userzoom-integration
## Use the Optimal integration to track participant progress on unmoderated tasks
Using Optimal for unmoderated research? Set up the integration to track participant progress on prototype tests, surveys, and other tasks
Last Updated:
October 24, 2025
No items found.
optimal-integration
## Use the Maze integration to track participant progress on unmoderated tasks
Using Maze for unmoderated research? Set up the integration to track participant progress on surveys or tasks.
Last Updated:
October 24, 2025
No items found.
maze-integration
## Use the Lyssna integration to track participant progress on unmoderated tasks
Using Lyssna for unmoderated research? Set up the integration to track participant progress on surveys or tasks.
Last Updated:
October 24, 2025
No items found.
lyssna-integration
## Use the Salesforce integration to sync customer data directly from Salesforce to your Hub panel
Keep participant data fresh for effortless targeting and segmentation in Hub
Last Updated:
October 24, 2025
Research Hub
salesforce-integration
## Connect the Microsoft integration to streamline scheduling and meeting links
Use our Microsoft Teams and Outlook integrations to automate scheduling, meeting links, and moderator assignment
Last Updated:
October 24, 2025
Calendar
Video
microsoft-integration
## Use the Sprig integration to recruit high quality participants for concept tests, usability tests, and surveys
Run studies with the confidence that you’re always testing with the right users, all within one streamlined workflow.
Last Updated:
October 24, 2025
Recruit
Research Hub
sprig-integration
## Use the Loop11 integration to run usability tests while recruiting with User Interviews
Our Loop11 integration streamlines end-to-end user research. Connect accounts to unlock lightning fast recruiting for usability tests.
Last Updated:
October 24, 2025
Recruit
Research Hub
loop11-integration
## Use the Typeform integration to run engaging surveys while recruiting with User Interviews
If surveys are part of your toolkit, you can use User Interviews and Typeform together with our new integration.
Last Updated:
October 24, 2025
Research Hub
Recruit
typeform-integration
## Use the SurveyMonkey integration to automate participant tracking for your surveys
If surveys are part of your research toolkit, you can now use User Interviews and SurveyMonkey together with our integration.
Last Updated:
October 24, 2025
No items found.
surveymonkey-integration
## Use the Lookback integration to run end-to-end user research
Our Lookback integration streamlines end-to-end user research. Recruit participants with UI, then seamlessly connect with them via Lookback.
Last Updated:
October 24, 2025
No items found.
lookback-integration
## Connect or disconnect your calendar with the Google integration
Our Google integration helps you manage meeting links for moderated sessions, and sync your calendar for easier scheduling.
Last Updated:
October 24, 2025
Scheduling & Calendars
google-integration
## Connect the Zoom integration to create and share meeting links
Learn how to connect, disconnect, and update Zoom meeting links in User Interviews using our Integration.
Last Updated:
October 24, 2025
Scheduling & Calendars
zoom-integration
## Uplevel research quality across your org with a shared screener question bank
Build screeners faster with reusable templates, share vetted questions, and standardize participant data across studies
Last Updated:
October 24, 2025
Screener Surveys
screener-question-bank
## View or edit the requested participant number
Recruit your ideal sample size for research by requesting a specific number of participants from User Interviews.
Last Updated:
October 3, 2025
Recruit
about-requested-participant-number
## Set branding and communication defaults for your team
Help the whole research team stay on-brand when communicating with customers about research.
Last Updated:
October 3, 2025
Emails & Messaging
For Admins
Research Hub
hub-branding-communication-defaults
## Choose from dozens of currencies and incentive types
Pay your research participants in flexible currency options and incentive types.
Last Updated:
October 3, 2025
Incentives
incentive-and-currency-options
## Send bulk emails to your Hub panel
Use Hub emails to communicate regularly with your research panel to keep them engaged
Last Updated:
October 3, 2025
Research Hub
Emails & Messaging
hub-email-comms
## Does User Interviews charge sales tax?
To ensure compliance with local tax laws and regulations, User Interviews is registered to collect sales taxes in certain US states.
Last Updated:
October 3, 2025
Pricing & Subscriptions
sales-tax
## How do I recruit participants from specific locations for a remote study?
Target candidates from cities, states, and countries.
Last Updated:
October 3, 2025
Recruit
remote-recruit-specific-locations
## What policies should I be aware of as a participant?
Last Updated:
October 3, 2025
Policies & Eligibility
what-policies-should-i-be-aware-of-as-a-participant
## How can I customize my view of the Hub participant table?
As the number of columns in your Hub participant table grows, learn how to hide and reorder columns to make the Hub panel work best for you.
Last Updated:
October 3, 2025
Research Hub
hub-participant-table-custom-views
## Research Hub Part 3: Customizing Hub For Your Users
Customize Hub so your users have an on-brand experience when participating in your research studies.
Last Updated:
October 3, 2025
For Admins
Research Hub
research-hub-part-3-customizing-hub-for-your-users
## Research Hub Part 2: Managing Your Panel
As your panel grows, learn how to organize and segment your customers enabling you to quickly find the right participants for your studies
Last Updated:
October 3, 2025
Research Hub
research-hub-part-2-managing-your-panel
## How can I add confirmed sessions to my calendar?
Last Updated:
October 3, 2025
Session Scheduling & Participation
add-sessions-to-calendar
## What is email two-factor authentication (2FA) and how does it work?
Last Updated:
October 3, 2025
No items found.
two-factor-authentication
## Still stuck?
Get in touch with UI by filling out our contact support form.
[Researcher contact](https://www.userinterviews.com/researcher-support) | [Participant contact](https://www.userinterviews.com/participant-contact)
[Back to top](https://www.userinterviews.com/browse-support#)
## Talk to users today. Seriously, we're fast.
It's free to sign up!
[Sign up](https://www.userinterviews.com/signup)
[](https://www.userinterviews.com/)
Product
[Recruit](https://www.userinterviews.com/recruit)[Research Hub](https://www.userinterviews.com/research-hub)[Pricing](https://www.userinterviews.com/pricing)[Integrations & APIs](https://www.userinterviews.com/integrations)[Security](https://www.userinterviews.com/security)[Panel Reports](https://www.userinterviews.com/our-research-panel)[Case Studies](https://www.userinterviews.com/customers)[Release Notes](https://www.userinterviews.com/product-announcements)[🌟 Get a Demo](https://www.userinterviews.com/browse-support#)
Researcher Resources
[Help Center](https://www.userinterviews.com/support-category/researcher-resources)[User Interviews Academy](https://academy.userinterviews.com/)[Field Guide](https://www.userinterviews.com/ux-research-field-guide)[Blog](https://www.userinterviews.com/blog)[Podcast](https://www.userinterviews.com/podcast)[Launch Kits](https://www.userinterviews.com/launch-kit)[Events](https://www.userinterviews.com/events)[Free Research Templates](https://www.userinterviews.com/free-research-templates)[Incentive Calculator](https://www.userinterviews.com/lp/ux-research-incentive-calculator)[Affiliate Program](https://www.userinterviews.com/research-affiliates)[Subscribe to our newsletter](https://www.userinterviews.com/subscribe)
[](https://twitter.com/userinterviews)[](https://www.linkedin.com/company/user-interviews)[](https://www.facebook.com/UserInterviewsUX/)
Participant Resources
[Help Center](https://www.userinterviews.com/support-category/participant-resources)[Browse All Studies](https://www.userinterviews.com/studies)[Focus Groups Studies](https://www.userinterviews.com/studies/online/focus-group?sort=-id)[Diary Studies](https://www.userinterviews.com/studies/online/multi-day?sort=-id)[Interviews Studies](https://www.userinterviews.com/studies/online/one-on-one?sort=-id)[User Tests & Surveys](https://www.userinterviews.com/studies/unmoderated-task?sort=-id)[Refer a Participant](https://www.userinterviews.com/participants/signin?return_to=%2Fparticipants%2Freferrals)
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Company
[About Us](https://www.userinterviews.com/about)[Careers](https://www.usertesting.com/company/careers)[Partnerships](https://www.userinterviews.com/partners)
[Compare](https://www.userinterviews.com/compare)[User Interviews vs. Respondent](https://www.userinterviews.com/compare/user-interviews-vs-respondent)[User Interviews vs. Dscout](https://www.userinterviews.com/compare/user-interviews-and-dscout)[User Interviews vs. Qualtrics](https://www.userinterviews.com/compare/user-interviews-and-qualtrics)[User Interviews vs. SurveyMonkey](https://www.userinterviews.com/compare/user-interviews-and-surveymonkey)
User Interviews is now part of UserTesting, Inc. Copyright @ 2026 UserTesting. All rights reserved.
[Researcher Terms](https://www.userinterviews.com/legal/terms-and-conditions) | [Participant Terms](https://www.userinterviews.com/legal/participant-terms-and-conditions) | [Privacy Policy](https://www.userinterviews.com/privacy) | [CA Privacy Notice](https://www.userinterviews.com/legal/ca-privacy-notice)
#### What day is best for you?
Schedule your demo and see us in action today.
Need to contact support? [**Get in touch**](https://www.userinterviews.com/researcher-support)
No <main>: Wrap the page’s own content in <main>, so a reader knows where it starts and stops, and Clean can be measured.
The figures
100 pages, set against the 169,579 sites with figures.
userinterviews.com in Agent View: 98% of pages readable, better than 41% of sites; 7% clean; 504,677 tokens to read all 100 pages. mttr.si/agent-view/userinterviews.com
What to do next
Fix the pages, let an agent do it, and read the site again to see the figures move.
Drawn from the HTML mttr fetched on its read of October 24, 2026, not a screenshot, and only from the 100 pages read, where the read stopped at its page limit. An assistant’s own reader may differ. Tokens are estimated at about 4 characters each. A site an agent reads well is not a site an assistant cites.
